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FAQ

Payment Methods

We want to make your shopping experience seamless and convenient. That's why we offer multiple payment options to suit your preferences. You can securely complete your purchase using Visa or MasterCard, take advantage of the flexibility of Afterpay, or opt for the ease and security of PayPal. 

Changes to your Order

Yes, within 48 hours you can email us to edit your order. 

Delivery Options

FREE SHIPPING within Australia on all order over $150.  No promo code needed!

Shipping is calculated during checkout.

How to track your order

Firstly check your emails for tracking information. Alternatively, login to your Account and view My Purchases to access your tracking information. Don’t have an account? Create one using the email address you checked out with. Alternatively, check your emails for tracking information.

Washing Instructions

All clothing should be washed according to the washing instructions on the individual garment. 

Returns & Exchanges Policy

Change of Mind Returns

If you change your mind about an item you purchased from us we can refund the purchase price, or exchange the item, subject to the following conditions:

  1. Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached);
  2. We do not except returns on underwear
  3. We do not except returns on sale items 
  4. Shipping costs may be refunded on faulty items only, not on change of mind returns.

 To begin a refund please email us at magdalena@heybunnyoriginal.com

Faulty Returns

We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown,( although lighting may vary given each item is unique)  we’re so sorry! We will meet our legal obligations by Australian standards. Just follow the returns process above